Customizing Tyler Identity Email Templates

1. Tyler Identity 2020.1.0.1 or higher is required.

2. In the Tyler Identity setup in Tyler Deploy, go into the Advanced variables and check the Use customizable email templates check box. In the Custom email template folder, create a folder on your Tyler Identity server, and enter the path to the new folder where the HTML templates will reside:

   

3. The email template sources will deploy to {TylerIdentityInstallLocation}\tylerid\usermanagement\emailtemplates.:

   Note: These files have a .txt extension, but they are .html files. Do not change the extension. In order to customize these files, you will need to know a little HTML.

   

4. Copy the files you want to customize to the directory you defined in step 2 in Tyler Deploy:

   

5. Open a template you want to update. You may add anything here that is HTML based; for example, we will change the Account Created email body to make it more recognizable to the users:

   

6. We will also open the AccountCreatedEvent_Subject file to update the subject when a new user is created. We can add something here to ensure familiarity with the email for the user:

   

7. After creating an account, the user would receive a customized email. Customizations are highlighted below: